Frequently asked questions
What people ask before deciding.
Price, contracting, artificial intelligence and what happens to your data, answered in writing. The long version of the data ones —with its source and its statutory citation— is in Security & data.
Price and contracting#
What you need to know before asking for a quote.
What happens if someone goes over their records one month?
Each seat has its own hundred smart records, and on top there is a shared Reserve of 10 % per seat: with four seats, four hundred for the team and forty in reserve. When someone reaches their limit, they and the company are told, and the Reserve covers it on its own — so one inspector’s heavy week leans on the rest without anybody having to ask permission. If the month still goes over, the excess is charged, and at what price is agreed with you beforehand: it is not going to turn up on an invoice you have not seen. What goes unused does not roll over.
If we drop seats, does the bill drop?
Yes. You are billed for the seats active in the period, not for the historical maximum.
What does onboarding include?
Digitising your forms and the initial setup. Forty forms take 2 to 8 hours depending on whether they are built by hand or with the smart builder, and they are included in the plan.
What if we stop being customers?
Records export in their original format, with their attachments and their PDFs. Getting out does not depend on continuing to pay.
Is there a cost for a user who only consults?
Yes. Every user takes a seat, whether they fill forms in or only consult and approve. There are no free seats of any kind, and the price per seat is the same whatever the number of seats.
What currency is billed, and does the price include tax?
US dollars, and the peso amount is calculated at the exchange rate on the invoice date. Published prices are net: applicable tax is added on top, which in Chile is 19 % VAT.
Artificial intelligence#
What it does, what it does not do, and what leaves your organisation when it is used.
What does a model see, and what does it not?
It sees the photo and the audio you send to be analysed: those do travel to the model provider, because analysing them is exactly what you are asking for. It does not see the content of fields you mark as reserved, and that is what they are for: what cannot leave your organisation is marked beforehand, not afterwards.
Who is the model provider?
Google. It is named with its role in the privacy policy, not hidden behind a generic, so you can copy it straight into your processing register and your supplier assessment.
Does the model decide anything on its own?
No. It fills fields from what it sees and hears, and a person reviews and signs them before approving. There is no automated decision-making about people: that is the situation article 22 of the European regulation governs, the one you have to be able to rule out in writing if your group answers in Europe.
Your data and who can see it#
What you need to be able to answer before signing. The long version, with sources, is in Security & data.
Who can see what?
Inside your organisation. You define the access each inspector, supervisor and administrator has — not PAIR.
What happens to personal data that appears in a photo?
It is redacted: national ID numbers, faces and whatever you mark.
What does an AI model see, and what does it not?
Role-based masking applies to people. Against the model, the content of a field marked as reserved does not leave your organisation. What does travel to the model provider is the photo and the audio you send to be analysed, because analysing them is what you are asking for: that is why reserved fields exist.
What weight does the recorded time carry?
The approval time is set by the server clock, never by the phone, and the fill time is stored separately and shown labelled for what it is. It is not an accredited electronic timestamp under Chile’s Law 19.799: that requires an accredited provider.
Where does the data live, and what infrastructure does it run on?
Google Cloud, with your organisation’s data separated by access rule, not merely by naming convention. The servers are in the United States: that is an international transfer, covered by contractual clauses with adequate safeguards, and from 1 December 2026 it is governed by articles 27 to 29 of Law 21.719. It is contracted infrastructure: Google is neither a customer nor a commercial partner of PAIR.
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